Hi there! It's pronounced uh-GAH-pay. My name is Rich Chaffins. Some things about my guitars and building philosophy in no particular order: My guitars are built with tonal versatility and ease of playing in mind. I feel strongly that minor cosmetic imperfections are things of beauty, and reflect us as imperfect, yet beautiful beings. I will often leave them, especially when they speak to me about certain aspects of the human condition. I build every instrument to work with you, not against you.